Infrastructure

California Department of Rehabilitation

Industry:
State Government; Business

Need:
The California Department of Rehabilitation’s IT staff supported more than 2,300 employees in 350 offices statewide. Costs for desktop support and desktop application license management were staggering.

Solution:
Direct Technology developed and deployed a massive server matrix at Rehabilitation headquarters and connected it to the agency’s network, loading the matrix with the latest iteration of all required applications for which they had licenses. Direct Technology then provided office-by-office migration and training, moving employees to this remote “virtual desktop” environment. Desktop support costs were cut by more than 80% as employees no longer required powerful PCs and local applications. Desktops were configured to disallow the installation of new or non-standard applications and the Department of Rehabilitation was able to effectively manage their desktop application licensing.